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Comment by EpicEng | Hacker News Reader

It's happened to a lot of people, and recent coinbase news supports the parent's anecdote.

There are hundreds of similar complaints about Coinbase on their sub-reddit just within the last week or so, many including support ticket numbers. People are getting pretty freaked. https://www.reddit.com/r/coinbase

FYI this is identical to what happened on Mt Gox. It was easy to send money in, but getting more than 0.5 BTC out became quite difficult.

That said, it seems closer to the truth to say that they're simply under load. But it's hard not to wonder. There's no way to know there's a problem until it's too late.

It's a good reminder to keep your coins off Coinbase.

> It's a good reminder to keep your coins off Coinbase.

I'm finding that keeping coins off of Coinbase is easier to do than keeping cash off of Coinbase. It's fast and cheap to transfer cryptocoins to Coinbase, but takes me days to add cash.

> but getting more than 0.5 BTC out became quite difficult

And then Bitfinex is not processing BTC > USD transactions for ">250BTC"...

Yep. I follow the ecosystem closely (not invested, just fascinated by it) and there are an incredible number of complaints about coinbase in general, and their atrocious support in particular.

A VC-funded SV company should do better.

Coinbase has said they've scaled their support team 2x in recent weeks. Surely that's not an easy feat and speaks to the sort of volumes they are handling at the moment.

Coinbase has been saying, publicly, that their support is sorely lagging for a year or more. This is hardly news to them (or their customers).

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