"Dear OEM Vendor Technical Support,

There has been recent news about critical security issues in Intel CPUs, requiring a firmware update for all laptops and motherboards with Intel chips.

The vulnerabilities include the potential for malicious websites to read sensitive system memory, including passwords and encryption keys.

I have model XXYY-ZZZZ, do you have any information on when an update will be available, and where I can access it?

If not, can you attempt to escalate this ticket? The security issues are starting making their rounds in the news, and more information can be found at https://meltdownattack.com

Thank you, and happy new year :)"

Seems like it might be worth a shot.