Yes/No: Time tracking for a small software startup dev team?
I manage a small 4 person dev team in a healthcare software startup (2 week Agile sprints). Some stakeholders want time tracking. Pros and Cons?
In the end we did a comprehensive analysis of how much time each client actually uses and the results were surprising. The vast majority of clients actually are not abusing the support channels with a few outliers.
So the takeaway for us was clearly to set up Basic and VIP support packages and spare our people the braindead overheads of time tracking.