My faith in the article's objectivity is called into question by the fact that it reports:

"An American Airlines flight attendant bullied a tired mother of twin babies over her stroller, and then readied himself to punch a passenger who rose to her defense."

Whereas the Guardian's account of what seems to be the same event is:

"Another passenger comes to her defence and threatens to punch the flight attendant, who in turn challenges the passenger to hit him."

https://www.theguardian.com/world/2017/apr/22/american-airli...