As a developer I REALLY like the fact that I can connect it to my Twilio account and have full control over my numbers. This way I don't have to deal with overcharges and can keep/port the number through Twilio.

As a consumer, it will probably be hard to scale this. But you can always add an option.

Smart move for the product introduction to a niche audience!

You are right. Twilio Connect has sadly not been a great user experience and this is something we're reconsidering. We used it initially because it was a low-risk approach to see if people would use a product like this. Thank you for your feedback :)