They can't win. Many people don't fully support them because they do stick to the principles of free software rather than the weaker concept of "open source". Now you criticise them of making compromises.
We still continue to lose control of our tools because of the compromises we make or because some of us are tone deaf to the fact we need control over the various components in our computers (my favorite arguments : it's too complicated, not smart enough, because reasons...). The reason we are here is because not enough people care until it is too late, infrastructure fails, a new trendy security issue has been named or we find out that component X is running software that does something we don't like. The first step is education and getting enough people demanding hardware/software that makes no compromises on user control and freedom.