As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund.
Believe it or not, most people will exploit systems to the fullest extent.
If the initial estimate is 2 min, and then the driver just drives in a different direction for 5 min, they shouldn't charge the 5 dollar fee in the first place. Especially since its now common for drivers to do this as a method of forcing riders to cancel to help their metrics.
Even if the driver is legit lost, that's still not the customers fault.
Google Play for years now have had a 2-hour window where you can reverse purchases too just by going back to the store page and pressing the cancel button. I think the vast majority of developers aren't even aware of it.
It's very easy to detect consumer abuse of such a policy at the store-level. But I don't think consumers in general are trying to fuck companies. Darkpatterns.org exists to point out how willfully the opposite is true, Uber are just being thieves and they will be held accountable for it and a refund button will appear but not until they've stolen millions more.
[1] http://www.smh.com.au/business/media-and-marketing/video-gam...
[2] https://www.pcgamesn.com/rust/rust-refund-stats-sales-number...
I'd also like to see comparative transaction amounts before you claim "completely false".
Do you have any examples of companies suffering unfairly from refunds because consumer protection laws have made them mandatory for a long list of reasons in many countries for decades already.
Refunds still exist, and are honestly easy to request. My point is that there is most likely a very strong product/business decision as to why there isn't a "get my money back now" button in the app.
Moreover, with drivers rating riders now, I’m quite sure the driver gave me a poor rating(so did I, but this exercise is just counterproductive really)
I don't believe it. It's hardly most people. But I would grant that it is many people.
But "the fullest extent" is the same in each case. Really, the issue is that there's a significant segment of the population that is willing to go to various degrees of effort to exploit a system.