If crappy programmers make crappy chatbots, and they all have female pictures, then people's disdain would not be caused by a sexist reasoning, but by the widespread practice of using female pictures in crappy chatbots.
I have no idea how would one go about testing this theory, specially when I believe your conclusion to be correct to begin with. But I can see why other commenters would disagree.
>Other than the creeps, trolls, and bullies, I didn’t notice a shift in the types of questions people were asking - users with problems on Kapwing still asked Rachel for help. But we didn’t analyze the volume of messages, so I can’t say if Rachel got more or fewer messages overall.
Lsh, it is no clear indicator.
Now I agree that the model photo looks a little more artificial for reasons beyond gender, and they should probably have compared with a male model photo as well. Though personally I suspect people would still think it more likely that an attractive man was a real person than an attractive woman.
Except it's not. Stock photos of good looking women are routinely used in marketing to attract users. It's proven by stats from A/B testing.
Okay, I'm being glib, but this idea that thinking of a plausible causation with no further critical analysis means it's "not sexism" is kind of exasperating.
I'm only saying a person using good looking woman as an avatar because of a/b testing does not make him sexist.
Whether they make a decision based on internal biases caused by societal norms, or make a decision by measuring those societal norms directly and responding to them, the decision is still an expression of societal sexism.
They're photos, though. They're real. Not "fake"