Same thing happened with the first Pebble Time Steel I bought. I took it back to the shop and swapped it. This one's been perfect for years, so I put it down to a batch problem.
Not to mention Eric's precursor to the Pebble called inPulse where they basically just shipped everyone a plastic brick, pretended nothing was wrong and then stopped supporting it.
ScamFunding the Pebble...
In 2018 that just gets you praise for your “hustle” I think... followed by a YC partnership.