Snap responds to the 1.2M petition signers who hate the redesign

theverge.com

The persistent narrative is that people hate change but eventually they get used to it, and look at this data which shows improved metrics.

Except for the catastrophic failure of Digg v4, there's a general refusal to believe that change can ever be for the worse. As long as people continue to use a service, however begrudgingly, everything is great. Subjectively, I see more and more irritation from normal (non-nerd) people at non-chronological displays. People like control and certainty about the information they're seeing, and clever algorithms take that away.

As long as the functionality is there, there will be initial outrage and then people will accept it. Having gone through a few redesigns of a major website, the first few weeks can be a nightmare though. People love to complain. But in the people's defense, we've had a few screw ups too.

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