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I knew I'd seen it, and suspected I found it through HN. Here it is with its discussion:

http://news.ycombinator.com/item?id=400048

No harm in seeing this again, but the (rather small) discussion has some interesting points and counter-points.

Yeah, I probably should have done a search first. ;-) But the post about social problems in computing reminded me of this article.

No, I agree that it's worth seeing again. Helping technical people to communicate with non-technical people is gold. How many people produce what they think is a fantastic web site only to find that "normals" can't use it?! How thick can they be?! It's obvious! Can't they read?

We should be reminded of these lessons daily (although I wouldn't recommend resubmitting daily 8-)

I've put this in my "Great Articles" site that I'm trying to get time to work on.

Reply on news.ycombinator.com