Meanwhile they have killed off the low-end of their market (and potential flow of new customers) by getting rid of their pricing pages and switching up to a “call sales; request a demo” model.

I can’t stand it when SaaS companies do this. I get yield management, but when Boeing and SpaceX have pricing pages it feels like a sleazy move. I know I know, their list prices are high, but at least you know what you’re getting into.

Please, if you run a SaaS company, don’t turn to the dark side by removing prices. Increase them by a lot and change up the offering, but just keep a list price anywhere. If you don’t then you just create an opportunity for a new company to vacuum up all of your future business.