> Having “intrinsic motivations”, sometimes a true passion, for what the social service worker does is the best prerequisite to have a satisfactory relation with clients.

This. Doesn't this hold for so many professions or just so many things we do in life?

What an excellent interview and what good to see such a positive insight on (a part) of Italy's economy. In the aftermath of the financial crisis in 2008 a lot of Italy bashing (together with basically all Southern European EU countries) has been going on, most of it completely based on stereotypes.

Also makes me wonder if cooperations like these are one of the reasons why (Northern) Italian design is so damn good.