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Comment by bufferoverflow | Hacker News Reader

This makes little sense:

		Slack	No	No	2
		Kayako	Yes - Difficult	No	0.25

Almost the same level of issues, yet an 8X difference in the score.

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I can only find documentation on how to deactivate a Slack account, not delete it. Kayako allows you to delete an account, but after multiple requests.

What do you suggest I change the weight to?

Maybe make scoring much, much clear. Like, add a popup next to scores with a breakdown on how the score was calculated.

I'm working on building a new site that will support a similar feature, and many others.

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