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They're selling an operational service that their customers can't easily replicate, even with the code.

Their product is a globally-distributed monitoring system. Running these systems all over the world, and keeping them running, is a serious operational headache. It's probably at least as complex as operating the service the customer wants to monitor - perhaps a lot more, given that most services are not globally distributed.

As long as they price below "double your ops budget", they'll remain value for money - even if the code they use is free.

Or in short: They're selling a service, not a product, so they can give away the products that they happen to use.

This is actually a very good move for them. The type of person who could take the full code dump and stand up the service is likely the type of person who would just write it themselves.

Code is a liability

But is open source less or more of a liability?

Share the load

It's a trick to increase the recruiting pool.