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>as somebody who has tried to buy tickets to a hot show on Ticketmaster the second they go on sale and watched the servers melt...

I’m just as amazed by that this problem has yet to get solved today as I was 15 years ago.

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Presumably it's a technological arms race in which the platform has little incentive to innovate to get ahead of the touts. The platform gets paid either way, whether fans or touts are buying. Touts however, are massively incented to keep fans away from the hottest tickets.

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