I don't see a how you could come to a reasonable accommodation with someone who thinks, "You will let me do anything I want on your platform (with full benefits) or I'll shoot you."
This doesn't look like a support issue at all to me.
This doesn't look like a support issue at all to me.
When I get really mistreated / fooled and can't reach any kind of human support and none of the "robotic" support options work - it's incredibly frustrating. Not to the point where I'd shoot someone, but I've definitely smashed my fist on a table once or twice.
Edit: I was emphasizing that I became irrationally frustrated, not that I didn't kill someone.
You maybe not, but less mentally stable persons or those without any safety net? The US isn't known for good mental health care and also not for a safety net. Not everyone lives a privileged life.