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Comment by dewski | Hacker News Reader

Based on his complaints I don’t see how we can infer it gave him added security which would warrant continued use. If I knew a tool I used around the house wasn’t working completely as advertised I wouldn’t continue using the feature that wasn’t working for me.

As a beta user of bank software where clicking transfer money ended up sending twice as much, wouldn’t it be my fault if I did it 7 more times when I acknowledged its behavior even if it wasn’t as advertised?

I realize my examples are hard to compare to this specific situation, but the software is opt in and is littered with disclaimers because it’s not a level 3+ autonomous vehicle.

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As I see it it’s a minor bug with horrible consequences. What is shocking is not the bug itself, nor the lack of a quick bugfix, but inability to acknowledge the problem and lack of basic and sincere human empathy.

To quote Tesla statement "We empathize with Mr. Huang's family,(...), but the false impression that Autopilot is unsafe will cause harm to others on the road." and the last sentence is by far the worst "The reason that other families are not on TV is because their loved ones are still alive."

Seriouly the most urgent thing to do for Tesla is maybe to fire the head of PR. How can anybody in his right mind have vetted this last sentence?

> How can anybody in his right mind have vetted this last sentence?

Agreed. Unfortunately, Elon himself probably wrote that.

> As a beta user of bank software where clicking transfer money ended up sending twice as much, wouldn’t it be my fault if I did it 7 more times when I acknowledged its behavior even if it wasn’t as advertised?

Bad example. "Hey, this is broken, it did this." You say. They say "Nope, no problem/ fixed." You do it again. "Still broken!" "All good!". Again...

I think it’s a fine example when applied to 7 different times. That’s past a reasonable amount of times to place your trust in a system at that point. You’re just self inflicting pain if you do the same thing over and over again and expect different results.

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