I had an awful experience with TurboTax just a few days ago, and will probably never use it again. In the very beginning, it asked me to click on some some things to get a "life picture" and seemed the Free version was fine. Then I get halfway into it, and it says it can't continue unless I use Premium. When I was almost done it asked to charge extra for "audit protection" and I had a wave of anxiety sweep over me, and almost purchased that too.
It has been brought up a few times here: companies like H&R Block have lobbied to keep things complicated.
https://www.propublica.org/article/filing-taxes-could-be-fre...
Unless I have some special deductions to take care of, the government should just send me something like "we have received forms x,y,z from a,b,c. This is your AGI, what we/you owe. does this look correct?"