But this core function--checking benefits balances--is very helpful to EBT users.
Why? In my neighborhood there are quite a few EBT users. I've seen several of them run over their limits at the supermarket checkout. It's humiliating. (I volunteer at the drop-in center for kiddos in the local public housing project, so I know a few of these families.)
Plus, the nudges in this app to good nutrition are undoubtedly helpful. Generally super cheap food isn't the healthiest food, and an app like this can help.
I pay lots of taxes so poor people can have a fair shot at getting themselves and their families out of poverty. EBT helps fulfill that mission.
I know some people take the default position that recipients of public assistance ought to endure some hassles. I don't agree: being poor is hassle enough. The states where this big contractor does business should require them to cooperate with innovating stuff like Propel.