>Nothing about speaking to the specific small business owners that got it wrong by using groupon and what groupon has done to prevent other small business owners from failing in the same manner. How groupon has extended or enhanced their offering to protect against a bad experience for all parties involved?

Well, here's some things you apparently missed:

>Of course, we have heard from merchants who felt Groupon sent them too many customers. We responded to those concerns by creating merchant preparation materials, including this video featuring a Groupon merchant who sold 10,000 bagel Groupons in a day:

and

>Also, to clarify one important point: it has always been Groupon policy to allow merchants to cap deals. If a merchant sells too many Groupons, they’ll have a bad experience, the customer will have a bad experience, and therefore, Groupon loses. We’re longer-term thinkers than that. In fact, we have the opposite problem more often – where merchants protest a cap we recommend, convinced they can handle more customers than we think they can.

and

>Now that we know Posie’s had a problem, we have reached out to them so we can help.

So they didn't specifically mention talking to the 3% that didn't want to do it again, but they most certainly did address the other concerns you raised.