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Comment by joelrunyon | Hacker News Reader

"free till beta"

I hate this stuff. Either make it free or let me pay you for it.

What sucks is switching over to it because you think it's saving money, then having them change the fee structure and you have to switch back.

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I've never seen that before, and it seems like an insult. If it's only free for a certain amount of time, it's not "totally free" AT ALL. Really rubs me the wrong way.

Hi Joelrunyon, Thank you for your comment. Precisely we're still defining our pricing model! In my opinion isn't always correct to ask something if you don't know exactly the value of a product, especially from a customer perspective. Actually, If you use Wirize, you're going to pay just a Stripe fee per transaction, and when there will be a new pricing model, it will be very transparent for the customer.

That's not the problem.

The problem is that you want people to switch and then will change the terms later.

Literally a bait + switch. If you're going to offer it for free, then make some guarantees as to what the free level will contain for the future.

Would you rather pay for an unfinished product? They see value in allowing you to benefit from any utility while giving them testing data and a canvass of the market while they fill out the product. Charging now would cause a sense of entitlement in users that they probably aren't ready to handle yet

Yes I would because then I'd know what I was buying. So would most real buyers.

Yes,

If it's good enough to be released, I'd be happy to pay for an unfinished product - if for no other reason than it would make it more sustainable long term.

Or, I'll wait until they figure out what the heck their long term pricing will be before doing the work to change a critical part of the business to run on them.

This "free to use" mindset is incredibly short-sited - especially when it comes to checkout infrastructure. That should be the one thing that people are willing to spend money on.

joelrunyon I really appreciate your comment, and just to clarify it again: Actually, Wirize is in beta, so in order to define a pricing model, we're still trying to understand the market, customer needs, and of course the product value. In my opinion, as a start-up, our first mission is to understand the customer and then find a business model. We can't just assume that a freelancer is willing to pay a fee per transaction (in addition to the standard Stripe fees), or a subscription-based service. We will try to clarify this part as soon as possible, and if you're up to help us in this regard, we would love to hear your thoughts, payment needs, and of course any suggestions you may have. If you want, this is my email: davide@wirize.com Thank you again!

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