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I received a DOA monitor from Dell last month and they tried to tell me I could only get it replaced with a refurb, after an hour on the phone they finally agreed to replace it. Then it took literally a month of waiting days between emails asking me to provide bits of info I already provided in the first phone call before the finally delivered it. Why is there PC support so different?

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Mostly because their monitors very rarely have issues. I've personally deployed/managed probably over a thousand Dell ultrasharp monitors and over the course of nearly ten years, I've only seen one go bad. And I do remember it was not easy getting it replaced, a relative ordeal compared to ProSupport on the PC. Their PC support is seriously unmatched, I tell everyone to get the Pro support and accidental coverage for laptops, I have many stories of Dell asking no questions and sending brand new replacements. My favorite is the 3k precision laptop that fell off a crane and we sent back essentially a box of whatever was left and two days later had an exact replacement.

I bought a 4K monitor that had a slight inclusion. I called up Dell and I received a new one within a 2 days.

(And they never did ask for first one back)

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