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Do not rely on other people to resolve time-sensitive issues when you can easily avoid it.

In this particular case as soon as it's clear the domain hasn't renewed despite being billed then manually renew it using the usual user interface, pay the extra $10 and then contact support after to get one of the charges refunded now the time-sensitivity is gone.

The stress alone isn't worth being out of pocket $10 let alone only for a week or two.

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According to one of the comments in the support ticket (at the end of the article) the registrar did not allow manually renewing the domain.

I believe that's true, I think the point stands though, when you realize a shit storm is coming, that's the right time to open your umbrella. Waiting until you've been out of business for three days is a little late.

I probably wouldn't stick around as a customer, not because they got screwed here but because they stood there with their hands on their head and watched the train wreck. That's the difference between amateurs and pros (and the pros learned this the hard way)

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