>"When do you hold the bus?"
>The great football coach John Madden was once asked whether he would tolerate a player like Terrell Owens on his team. Owens was both one of the most talented players in the game and one of the biggest jerks. Madden answered, "If you hold the bus for everyone on the team, then you'll be so late you'll miss the game, so you can't do that. The bus must leave on time. However, sometimes you'll have a player that's so good that you hold the bus for him, but only him."
>Phil Jackson, the coach who has won the most NBA championships, was once asked about his famously flakey superstar Dennis Rodman, "Since Dennis Rodman is allowed to miss practice, does this mean other star players like Michael Jordan and Scottie Pippin can miss practice too?" Jackson replied, "Of course not. There is only room for one Dennis Rodman on this team. In fact, you really can only have a very few Dennis Rodmans in society as a whole; otherwise, we would degenerate into anarchy."
>You may find yourself with an employee who fits one of the above descriptions [heretic, flake, or jerk] but nonetheless makes a massive positive contribution to the company. You may decide that you will personally mitigate the employee's negative attributes and keep her from polluting the overall company culture. That's fine, but remember: You can only hold the bus for her.
Really exceptional people often get exceptions. One challenge may be that more people think they are really exceptional, than really are really exceptional.