Google is not scanning emails, he used his work google account to "abuse" the refund policy.
> Our automated systems analyse your content (including emails) to provide you with personally relevant product features, such as customised search results, tailored advertising and spam and malware detection. This analysis occurs as the content is sent, received and when it is stored.
The only thing Gmail has ever said they won't scan G Suite customers' email for is ads, and they don't do that with consumer email anymore either.