There is huge gap between "mark you are not robot by pencil" and "well she said she wanted the $500 paint upgrade even though she didn’t write it down". I am pretty sure that more reasonable, but still crystal clear, line exists.

Especially in widely distributed company, with workers of various skill levels and cultures, someone is guaranteed to conclude that "rules in this company are dumb, so it only dumb people fully follow them " - e.g. less compliance anywhere where you can not immediately check the rules.