The psychological tricks TfL uses to make London's tube feel faster

wired.co.uk

8 pointsldjb2 comments

Staff figured that standing on both sides could boost passenger flow – and they were right, with 16,220 customers ferried up the standing-only escalators versus the usual 12,745 over the same length of time.

The "staff" is interested in throughput. Individuals in a hurry are looking to reduce latency.

Also, they say "60 per cent of people don't actually bother to climb it," as if that's a lot.

That means they were denying a preferred option to forty percent of their users, that's a hell of a minority cohort.

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