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Comment by kofejnik | Hacker News Reader

> after the interview, everyone gets detailed personal feedback on every section, regardless of the outcome

Wait, what? I never received any feedback _at all_

To clarify, my statement is true for every engineer who goes through the Triplebyte technical interview in our regular process, i.e. to get matched to jobs at the companies we work with.

(That was not your situation -- contact support@ to follow up in private.)

thanks, @support emailed

Well, I did email @support yesterday and also checked my spam folder, just in case. Still nothing.

After our two-hour interview everyone should get a detailed feedback email - I write them. If you did our two-hour interview and didn't get detailed feedback, let me know and I'll look you up and figure out what went wrong.

And yet this is far from the first complaint I have seen of you folks not giving candidates the respect of following up with them after they invested their time. The response is always something along the lines of "let me check what happened..."

This seems like a regular complaint I read here on HN when your company posts your latest blog entry for discussion. There is at least one other person on this same discussion with the same experience as well.

We interview a lot of software engineers every week. In my experience, the missing feedback email is rare, and the fix is almost always getting an updated email address, or finding our feedback email randomly caught in a spam folder.

I don't see why the volume matters here, basic courtesy should be baked in to the process.

I would think that if someone has spent 3 or 4 hours interviewing over the course of 3 or 4 weeks then its probably a good assumption that email address that is being used for scheduling is up to date. I would also think that the average software engineer who is anticipating feedback regarding interviews knows to look in their spam folder.

update: it has been fixed very quickly, and I'm a fan of triplebyte as a result

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