I worked on 911 reporting software oh 6 or 7 years ago now, and I seem to remember talk about allowing SMS and MMS along with live-streamed video coming from mobile phones to the PSAPs ... but I guess there hasn't been much movement on that.

I think the trouble you'll run into is the various agencies involved (since it's been quite a while I don't really remember), e.g. the Sheriff's departments run the PSAPs and I believe the State requires reporting for funding. And since these are government contracts you have to deal with getting those contracts and whatever contracts they already have with incumbents.

Not only that but there's a ton of different equipment out there, and everybody is using different stuff.

Anyway not saying it can't be done and that it can't be done efficiently (because believe me it can), but it's 100% government so you're gonna need some patience, good sales guys, and lobbyists.

edit: congrats on the award BTW, that sounds like you did some great work.