I know several good people that have been locked out of Coinbase permanently - without any explanation of why - for over a year despite repeated unanswered requests to have accounts reinstated. I watched those people turn from advocates for coinbase into critics. Just a simple explanation would have helped prevent that scenario.

This company is a terrible example of how to do business. It's as if they watched how Google handled AdSense publishers in the early days and decided to copy that model for customer service.

I wonder how well that strategy will play out.