Somewhat related: https://signalvnoise.com/posts/3124-give-it-five-minutes
I reverse this when dealing with religious people, for example. I don't understand where they're coming from, and I draw hard lines for those with beliefs that are harmful to me, but I understand them better than when I was an edgy atheist teen.
For example, their server ran on five (not four, not six, five) Fujitsu A60 minicomputers, and became hopelessly bogged down after about 80 concurrent users. We were never able to get a clear picture of why. We asked lots of questions and they’d try to answer them, but none of the explanations made any sense that we could puzzle out. They were trying to tell us, you see, but you can’t tell people anything.
It's the fact the Japanese felt, like Asians generally do, they shouldn't disrespect their partner by saying what the partner said seemed liked gobledycook to them.
So the Japanese internalized the failure to understand and eventually did things the way the knew...