The point is that even the best of "them" is still not helping the individual. Netflix isn't giving back to society, because we can't archive their works legally or lend them out at a public library.
Recording technology seems to have given us a collective case of viparinama dukkha with respect to popular culture. Perhaps it's OK for art to be ephemeral.
Netflix
* employs 5500 people
* generates $11.7B in revenue
* pays taxes on that $11.7B
* provides me with media I enjoy watching at a reasonable price
If you don't believe those things benefit society then fine I guess, but it's not a reasonable position.
No company pays tax on revenue.
Netflix profit is less than 10% of revenue.
It's all rather beside the point anyway. Saying that Netflix privdes no individual or societal benefit is just wrong.
This makes no sense to me. I can't archive a live theatre performance or lend it out either, but I still consider many enjoyable evenings I've spent watching a show to be worth the price of admission. I couldn't keep the video cassettes I used to rent so I could watch again later, but I still considered the fee worth paying so I could enjoy a film I otherwise hadn't seen.
Netflix also provides a temporary benefit, but in practice it almost always has enough new films or shows that I enjoy watching but wouldn't necessarily want to rewatch to justify the monthly membership fee. Given that my alternative way to watch that material would typically be buying it in a fixed format such as DVD/Blu-ray at a higher price, even though having a permanent copy offered me little extra benefit, clearly Netflix is providing a useful service that does, at least for me, offer reasonable value for money.
For me personally, Netflix makes enough good content (and hopefully pays artists well in the process) that the amount I pay is worth it. I want them to do little or no harm, but if I only patronized businesses that actively give back to society, I'd never be able to buy most classes of goods.
However, most of Stallman's post is, while accurate, a complaint of how we are being charged minimally by Netflix for a minimal access to media. If we could pay by cash in the post, on a player that didn't protect from ripping then it would cost more.
I give this criticism knowing full well I pay for it and profit from it.
Holding ourselves and the best among us to higher standards does more than deriding the worst.