If I treated my customers as poorly as comcast does, I'd be out of business, and I say up front that you should only be my customer if you can tolerate poor service.
Edit: I sound like I'm calling you a fraudster, and that is not my intent. I really want to hear about the other side of this, in part because some of my customers have asked me to setup recurring billing that doesn't require action on their part.
As it is, most people who cancel do so right after I bill them. if I was just taking the money rather than sending the bill, then for the same thing to happen, they'd have to ask for a refund. Which, I seems kinda bad to me- I mean, negotiation is waste. However I could automatically gave a refund if they cancelled within X days of me charging them, that would solve the problem.
Anyhow, I really would like to know more about what you think of how 'normal' people think of it. It's not obvious to me.