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I am autistic and this is a fascinating read. Haven't finished it yet, but needed to comment to encourage others.

One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.

This is tough to deal with b/c you can fix the "problem" but still have fallout from the situation b/c the way people felt from interacting with you.

> One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.

Like we say at our company, don't manage problems - manage clients.

So much of tech support is hand-holding and telling the user everything is going to be ok.

Yup, and reassuring them that they didn't do anything wrong.