I'm going venture a guess that if anyone charges back against Uber, they're summarily banned from using Uber ever again.
You could venture a guess, or venture into the article itself to find out.
And after you do that, the answer is yes, they do get banned.
I don't know, I guess I just don't see it as a real story when so little customers are reporting it as a problem. Esp when all the customers referenced in the story itself didn't even have to do a chargeback. Yeah, it was a hassle with some emails back and forth, but Uber eventually took care of them all (at least the ones referenced in the article). I've personally never had a problem at all disputing a charge from Uber (I use the service every day for work).
>so little customers are reporting
Do you mean "so little customers are reporting it to HN" ? Or do you have some data from Uber internal support?
There are people that use Uber with debit cards, and who don't have a lot of money hanging around in their accounts. An $80-$150 charge (that takes time to ever get refunded) is a big deal for those people.
I understand what you're saying, but the fact is that, at least the customers in the article, all did eventually get a refund. Which makes it a "non-story" to me, personally. This could happen with any company. Company X accidentally charges you more, you dispute it, and you get your money back. It sucks, yeah, but it's not a big enough Uber specific problem to warrant a story like this trying to make it a bigger deal than it is.
That's only because you're ignoring all the other comments which point out that there are people who didn't get refunds, and that there were others who had to go back and forth with Uber and fight for these refunds.
Sorry, all the Miami Herald original article links came after I made these comments. I was going off the info mentioned in the Gizmodo article. The original article def paints a bit of a different picture.
The Gizmodo article is basically just the Miama Herald article badly summarized. In cases like this I always recommend reading the original article.