Replace Your iPhone X: The Suica Problem Is Everybody’s NFC Problem | Hacker News Reader

Replace Your iPhone X: The Suica Problem Is Everybody’s NFC Problem

atadistance.net

9 pointsksec5 comments

I haven't really noticed any problems with NFC, but I am curious if this is something where I could just walk into an Apple Store, explain my concern, and request a brand new device. Has anyone actually gone through this?

I never really thought about it, but I've had to redo every Apple Pay purchase with the iPhone X when using it.

It always errors out the first time, then the teller resets the transaction, I scan again, and it works. I always assumed it was due to an issue with the card readers.

I'm going to head to the grocery store and do a small purchase to double check, but it looks like my Jan 2018 phone might be NFC hooped?

I'll chat with Apple customer service and see if they are willing to fix it if that is the case.

Update: Talked with Apple Support. I brought up the issue, and they asked why I was discussing this. So I shared the link. They pored over it for a while and asked me to wait a few minutes multiple times (likely showing a manager or tech rep).

They then asked for my serial number and iOS version to confirm I was on the latest iOS (I am).

After asking to wait another few minutes, they asked me to do a General > Reset > Reset All Settings. This removes my Apple Pay Cards. So I'll need to re-add them and then try a purchase again at some point.

Following that, they sent me an e-mail with some help articles and have asked me to proceed through the following if it still doesn't work:

- Redo the General > Reset > Reset All Settings

- Reset Network Settings

- Perform a full Factory Reset (Wipes device)

I'll proceed with the rigamarole and see if it actually fixes anything. To be honest, I wager I'm still going to keep seeing issues and have to eventually be a little pushy and have the device replaced.

I think it is a little ridiculous that they expect us to entirely wipe our devices before they'll acknowledge that there might be an actual issue.

I think it's very ridiculous to suggest that a company immediately replace a thousand-dollar product because an arbitrary link on the internet suggests there might be a problem, without making any sort of diagnostic effort first.

If there were a widespread problem with NFC, and a large pool of internet reportage on it, sure, assume the worst. But at this point, I've heard one report claiming there's an issue, and one comment here suggesting there might be an issue, and my own experience with no issues at all.

There is a large pool of Internet report on it and it is from Japan. The usage of Apple Pay in US, or the whole world does not even match the usage of Sucia in Japan.

Reply on news.ycombinator.com