The study they are quoting is based on data from 1993-1997. While the numbers feel bit low even for that era, I would expect noticeable improvement these days.
The big error rates are less significant than what the author thinks. Backspace was disabled in the test, and I imagine vast majority of the errors would have been corrected on the by the typist had they access to backspace. Of course one might also raise the question how much did the disabling of backspace disrupt the typists flow?