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Unfortunately our promo code system requires a payment and we tried to make it very clear on the AppSumo page what the requirements are. We couldn't change our system in time for this promo so we had to run with it as is. If you run into this issue, please email help@twilio.com and we will take care of you.

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I knew a payment was required and I'm okay with that. My suggestion is that the payment isn't processed if the code is invalid. This gives the user the chance to correct the code if they made a mistake.

You're absolutely right. I will make sure this gets reported to the correct people.

I just got a 'Promo code has expired' error and it charged me 20 anyway.

Check out your dashboard. Updated instructions on redemption...

Email help@twilio.com Attn: JohnS/AppSumo and we'll take care of you right away.

See: http://news.ycombinator.com/item?id=1769131

Thanks, just resent my mail with that subject.

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