It is hard to sell technology to companies when they have their own teams (often using free libraries). Embedded teams are always experts and will often discredit better technology. Often the only method of testing is A/B. These can easily be manipulated. For instance at Netflix (ignoring more blatant practices), P-hacking (run thousands of simulations and report ones that worked), and HARKing (come up with a hypothesis after the results are known) are rampant. That is part of the reason the recommender has been degrading over the years.