But there are good reasons, both ethically and practically, not to let your frustrations get the better of you and rant publicly without first making reasonable efforts to get the problem corrected in the normal way.
The history: the repeat GPU problems of the 2011 AND 2012 MBPs (which they didn’t really fix, I can attest to my once again overheating 2011 that was “fixed”), the keyboards, the third party replacement displays on iPhones, the bending iPhone 5’s. Not to mention a crapload of amateurish display bugs in iOS 10 and 11. The pwn your phone over WiFi. And the T2 BridgeOS issue has been ongoing since the iMac Pro was released.
My default belief is that any large corporation is populated by fairly normal people on average without a deep loyalty to their employer.