not op but it lacks a proper, modern ui. Recently, I needed to remove myself from a schedule and a team, took me 10 minutes.
It truly feels like 6 months were invested into a fairly basic CRUD rails application with a Twilio gem installed and then forgotten.
Good for them to have generated so much revenue with such a weak product. We paid them for years even after we removed everyone from rotation. I am sure lots of companies do this because it is the only thing out there.