Studies conducted or sponsored by a business with vested interests really aren't worth the paper they're printed on.
Yes, the underlying principle of improved efficiency having benefits may be true - but we knew that without needing this report.
Yes, the underlying principle of improved efficiency having benefits may be true - but we knew that without needing this report.
It doesn't seem unreasonable that most people should outsource work to a supplier who can specialise in something but it does not, of course, answer the questions about the skills required to manage the outsourcing in some cases. For things like payments, most people outsource anyway and the domain is relatively narrow so there aren't too many gotchas for most people.