Xkcd: Tech Support

My last few experiences with technical support staff have been pretty positive. In some instances, I've had to install broadband for extended family members who have misplaced the connection details. Other times it's getting support for an unsupported modem.

It's amazing how much better your experience is if you realize how much it sucks to do phone support. Speak clearly, be polite and friendly (smiling when speaking on a phone helps a lot!) and be patient when repeating yourself. You'll get more from the operator if they get more from you.

The magic word is a play on Shibboleth. http://en.wikipedia.org/wiki/Shibboleth Unfortunately XKCD doesn't specify which pronunciation to use.

If only...