There's no way a decision like this one didn't get approval from the top layers of the company as it no doubt had to go through different levels of legal, product and everything in between.
Three years ago, I sold one of those restaurants inside a mall while still owning one just two blocks away. People from the mall come into this restaurant. Just yesterday someone told me that they hated the mall one. "They're just so mean to everyone!"
They did not know I was the owner.
Eh, this is like saying that people are just collections of cells. It doesn't tell you much about the high-level behavior observed.
If someone hands you a cupcake and punches you in the face with the other hand then you don't think that the two actions are from separate "organisations" of cells (maybe, in cases of schizophrenia, or similar).
People in an organisation often lack agency to fully control actions based on their personal ethics. This is often exploited by controlling influences.