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This doesn't transfer to Canada. Calling the CRA is a chore. The agents are ill trained and often give incorrect information.

https://www.theglobeandmail.com/news/politics/cra-blocks-cal...

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I've had good experience calling the business-side part of CRA, though I think they're small enough that they're a different beast from the department that has to handle all generic questions/complaints from consumers.

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