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Comment by kanelbullar | Hacker News Reader

In what non-small part?

Their business is built on the deployment of custom (if not particularly sexy) office technology and quite simply could not exist without it. There's also another certain very significant tech company they outright acquired to enhance their overall operations and portfolio.

So - they're not a traditional tech-only company; but a tech company quite definitely.

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the deployment of custom (if not particularly sexy) office technology and quite simply could not exist without it.

In that sense every company is a tech company. Like if McDonalds “deploys” custom deep fryers are they a tech company too?

Yes, but not one that would have a keynote address by Deepak Chopra wherein chicken McNuggets of wisdom are delivered...

My own experience was that the printers never worked, the billing had errors, their mail and visitor notifications never worked... so while I agree they fashion themselves as a tech company, they were really bad at it.

Oh sure, their stuff only kinda works -- like the products of a great many tech companies. But at the end of the day -- well enough to have people lining outside the door. And they can't seem to stake out new buildings fast enough to keep up with the demand.

A successful tech company, through and through.

It's an interesting gedankenexperiment... we were with them for 18-24 months (I don't remember now...)... it was just an ok experience, and at a premium price. I don't imagine I would use them again. So do they continue to thrive, or does the veneer eventually fade and they are stuck holding some very expensive leases?

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