Cisco Spark(Webex Teams) has been down for 2 work days

I wonder if the device encryption hot fix from the 24th has anything to do with this outage.

https://status.ciscospark.com/incidents/7t9jkl59tw6c

If an encryption hot fix was pushed and it broke their encryption/decryption of data processes, that could cause such an extended outage.

It certainly seems like data loss/corruption, I imagine they thought they could completely restore from backup within 24 hours.