Gmail's user base = billions of people.
A few hundred upset users can be misleading.
A few hundred upset users can be misleading.
But even if they were 100,000, that would be a small fraction of the user base and you could still say the user base is either indifferent or satisfied with the change.
That would still be representative. A sample. I don't understand your argument.
“It’s fine, only people who know what they’re talking about eilll realise how slow it is” is a terrible view to have when developing a piece of software!