My friend had her password guessed (you can buy hundreds of hacked premium Spotify accounts online for <$1/each) and was powerless against the person who had been using her account. She had to basically listen to what they were listening to, it was a bit comical.
We emailed Spotify about this as it was happening and there was no way to lock this person out. Sorry! They advised her to create a new account and they would gift it with some duration of premium access.
To make things worse, she was the one who started our family-plan, and their customer support was unable to simply migrate the plan to her new account. She registered a new account and added it to the plan. This intruder was basically able to free-ride on our plan and force her our of her own account.
When I later saw the price of hacked Spotify accounts, I thought it was a great value!